FAQs

After placing your order, you have the option to checkout as a guest or register for an account with us online. You can enjoy a quicker checkout procedure in the future and save your shipping and payment information by creating an online account. You will be able to access your account if you are an existing client.

We accept the following for online purchases:

Visa, Mastercard, American Express, PayPal.

As soon as you place your order, your credit card or debit card will be charged.

You will only have a small window to change or cancel your purchase if the item is in stock, at which
point we prepare your order right away.
Logging into My Account enables you to:
o Reject your order
o Modify the delivery address
o Change the way you ship
o Add, change, or remove a monogram or engraving
If your request was successful, we will let you know right away.

If you've forgotten your password, you can reset it by clicking here or by clicking the FORGOTTEN
PASSWORD link on the My Account page. We'll send a link to the email address you supplied so that you
may reset your password after you complete the steps and click RESET PASSWORD.

Within My Account, you can change your password, name, phone number, email address, and other
personal information.

The majority of stones are very durable but stones such as the following should be kept away from water and intense sunlight for long periods of time as well as chemicals such as perfumes and deodorants.

- Turquoise
- Lapis lazuli
- Malachite
- Pyrite
- Amber
- Kionite
- Ruby Fuschite

By logging into My Account or consulting your order dispatch email, you can follow the progress of your
order. From the time your order is shipped by us until it is signed for its destination, tracking information
is accessible.

Unfortunately, the loss or theft of any items is not covered by our 1-Year Warranty. We suggest getting
in touch with your house, contents, or travel insurance provider so you can file a claim there. If you
require any proof of purchase information, please contact our customer care team or log into your
online account to view your order history. We will be happy to provide it for you.

Upon receipt of a legitimate proof of purchase, every piece of Cassiopeia Jewelry is covered by a 1-year
warranty. Regardless of where you bought the goods, this warranty is applicable to all our products
around the world. If your jewellery needs repair within five years, we will offer you a complete repair
service at no cost to you.
Please utilize our online returns process to send your jewelry to us for inspection. In addition to any
other rights you may have in connection with the item, this guarantee is provided.
After 1 year (or if no evidence of purchase is available), we will still do our best to make sure your piece
is treasured for years to come by providing lifetime repairs for a modest cost. Using our online returns
method, you can still set this up. and when you generate your returns labels, you'll need to pay the
appropriate price.